Shipping policy
Shipping Policy
Thank you for shopping with Goutté! We're excited to get your order to you as quickly as possible. Please review our shipping policy below for all the details on how we process and ship your order.
Processing Time
All orders are processed within 3-5 business days of being placed. Business days are Monday through Friday, excluding holidays. You will receive an order confirmation email once your order has been received, and a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Rates & Delivery Times
We offer standard shipping and express shipping to most locations. Shipping rates are calculated at checkout based on your delivery address.
- Standard Shipping: Typically arrives in 7-10 business days.
- Express Shipping: Typically arrives in 5-7 business days.
- International Shipping: Delivery times vary depending on the destination. Expect shipping times of 7–14 business days for international orders.
Please note that delivery times may vary due to external factors such as weather, holidays, or customs processing.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use this tracking number to monitor the status of your shipment.
Shipping Restrictions
At this time, we offer shipping to the United States and select international destinations. If you are outside our delivery areas, feel free to contact us at [email address] to inquire about international shipping options.
Lost or Damaged Packages
We take great care in packaging your items, but once a package is in transit, we are not responsible for delays or damages caused by the shipping carrier. If your package is lost or damaged in transit, please contact the carrier directly for assistance.
If your order arrives damaged, please contact us at [email address] within 48 hours of receiving the package so we can assist with a return or exchange.
Customs & Duties (International Orders)
For international orders, please note that customs duties and taxes may apply depending on your location. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost at checkout. We recommend checking with your local customs office for more information about potential duties or taxes that may be assessed.
Address Accuracy
Please ensure that your shipping address is correct at checkout. We cannot be held responsible for delays or misdeliveries due to incorrect addresses provided by the customer.
Contact Us
If you have any questions or concerns about shipping, please don’t hesitate to contact us at [email address] or visit our Contact Us page for further assistance.
Thank you for choosing Goutté! We appreciate your support and can’t wait for you to enjoy your new pieces.